At WordPress, Happiness is Automattic

Reblogged from Unencumbered by Facts:

On the first of May, I started a new job at Automattic, the company behind WordPress.com. I was hired as a “Code Wrangler,” but to date I have not written a lick of code. This is because for the first three weeks new employees must participate in a customer support rotation. I know what you are thinking: “Let the software engineers communicate directly with customers?

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